Shipping Policy

What happens after you order

Here is the sequence: BSRWarm packs your order, we dispatch it, the carrier moves it, and it arrives. This policy explains how long each part takes and what we do when something goes wrong on the way. Read it before you buy. By completing a purchase you confirm that you have read and agreed to the terms below.

Order processing

We pack and dispatch orders within 1 to 3 business days after your payment is confirmed. Business days are Monday to Friday and do not include public holidays. During promotions and busy periods it can take a day or two longer.

Processing time and delivery time are separate things. The delivery estimates below start from the day your parcel is dispatched, not from the day you place the order.

Where your order ships from

BSRWarm ships every order from our warehouse in Shenzhen, China. We ship worldwide.

Delivery times

These are the usual windows after dispatch, and they are estimates rather than guaranteed dates:

United States and Canada: 8 to 15 business days
United Kingdom, European Union, Australia and New Zealand: 10 to 18 business days
Everywhere else: 10 to 20 business days

Some orders arrive sooner than this. A few take longer, usually because of a carrier backlog or a customs check, and neither of those is something we can speed up.

Shipping cost

Shipping is free on US orders over $59. Below that threshold a flat rate is added at checkout, and you will see the exact figure before you pay. Orders to other countries are priced at checkout the same way. Nothing is added after you have paid.

Tracking

Your tracking number arrives by email when the parcel is dispatched. Allow 2 to 5 business days for the first scan to appear. Tracking is run by the carrier and not by us, so it can look blank or inconsistent for a few days, especially on the first leg out of China. That is normal and not a sign that anything has gone wrong.

If your parcel is late or missing

Email support@bsrwarm.shop. The risk on a parcel we sent is ours.

We open a claim with the carrier for you. Investigations take several days and sometimes a week or more, because the carrier sets that pace and we cannot hurry it along. We will keep you posted while it runs. If the parcel cannot be found, we send another one or refund you in full, whichever you prefer.

If the address was wrong

Email us the moment you notice. Before your order enters processing we can change the address. After dispatch we usually cannot, because the label is printed and the parcel is already moving. If it comes back to us we resend it to the right address, and we do not charge you a second time.

Customs and import charges

Because our parcels travel from China, your country's customs authority can charge import duty, VAT or a handling fee when the parcel lands. Those charges are set by your government, not by us, they are not included in the price you paid us, and they are yours to settle. If a parcel is held at customs we will tell you what we know, but we cannot clear it on your behalf.

Refused or uncollected parcels

If a parcel is refused at the door or sent back to us because nobody collected it from the depot, email us. We will resend it or refund you, whichever you prefer. One exception: if a parcel comes back because an import charge was refused, we cannot refund the original shipping cost, because the carrier still charged us for the round trip.

Chinese New Year

One thing worth knowing if you order in late January or February. Our warehouse in Shenzhen closes for Chinese New Year, usually for one to two weeks. Orders placed during that window are still queued and packed in the order they came in, but dispatch takes longer than the 1 to 3 business days above. We post a notice on the site while it lasts.